Community Befrienders are the human voice of Let’s Just Talk OK, providing clear, courteous, and efficient support while following company policies and confidentiality obligations. Befrienders must have a stable, secure internet connection and suitable, reliable equipment to perform duties effectively and safely.

Responsibilities include assisting users with clear, courteous communication, following guidelines where provided, and escalating issues when needed. Befrienders should maintain accurate records, protect confidential information, and use tools and systems responsibly. They are expected to communicate issues promptly, contribute to a smooth workflow, and help create a supportive, reliable experience for users and colleagues alike.